Over the past few years there has
been a growing discussion over leadership styles, with various writers phrasing
the issue as “Boss vs Leader”. For the purposes of this article, in order to
keep clearly defined terms, the argument will be phrased as “Manager vs
Leader”. Within the article the term “manager” will be used to denote persons
responsible for guiding an organization. There are several good reasons why
this is an appropriate nomenclature, all of which will become more evident as
the discussion progresses. The terms Boss, Manager, and Leader will be defined
and described as to how they fit within an organization. The graphic below will
serve to initiate this discussion.
The above picture is ubiquitous on
the Internet, it comes in all sorts of shapes, sizes, colors, and decorations,
but the information is the exact same. As can be quickly observed, most of the
differences are based strictly upon charisma and personality. How does the term
“Boss” fit into the structure of an organization? For the various Internet
authors, “Boss” is used as a pejorative to denote anyone lacking in personal
charisma. Anyone holding a position of
even the slightest authority can be called “boss” by their co-workers;
therefore the term itself becomes vague and generally useless for the purposes
of this discussion. A “manager” is defined as someone with a formal position
within an organization (from assistant supervisor to CEO or business owner) who
has the responsibility and authority to carry out the duties of that position. A
manager derives authority because of his official position. A “Leader” is not an
official position; rather it is someone who people desire to follow because of perceived
personality and character traits.
There is a legitimate question of
how effectively managers lead their organizations through their personal
mannerisms. Some issues are quite
obvious; nobody wishes to hear their supervisor or company executive exclaim “You
need to do what I tell you because I’m the boss around here!”, nor does anyone
wish to experience abusive or condescending behavior in the workplace. It is
assumed that astute managers desire a harmonious work environment in which
their employees can be motivated to work at their full potential.
The study of management and
leadership began during the late 1800’s, the University of Pennsylvania has the
distinction of being the very first university to offer a degree program
focused in this field. The early researchers began their examination by looking
at the different characteristics of military and business leaders. They were
able to discern different tasks or functions that are common to all authority
figures or “managers” in carrying out their duties. The Five Functions of a Manager, as any
business school student can recite, are as follows: Plan, Organize, Direct,
Control, and Communicate (Many authors use the term “Staffing” as the fifth
function; however, for several good reasons, I prefer to use the term
Communicate). How a manager carries out these various functions is the basis
for this discussion of Boss vs Leader.
Each of the Five Functions of a
Manager requires a different set of skills and knowledge, and different people
will approach them in different ways. Below is an explanation of each of the
terms.
- Planning: CEOs and business owners must decide
on the future of their organizations by carefully planning in advance.
Hypothetically, the CEO of ABC company decides to expand operations into the
Southern US. The CEO will issue a statement to the effect “We find opportunity
in the South, and expect to expand operations soon.”
- Organize: After plans are decided upon, managers
must organize resources (both personnel and material) in order to reach
whatever plans or goals have been made. Continuing from the previous example,
the CEO of ABC company decided to expand operations to the Southern US. The CEO
must now organize company assets by hiring additional employees, moving assets
to the South, leasing office space, or doing whatever else is needed to
accomplish the company’s goals.
- Directing: This can also be called Commanding or
Leading, the manager directs employees by issuing orders. How a manager goes
about directing employees is of the utmost importance, and it will depend on a
great many factors. For example, the CEO
of IBM directing the Vice-President of Finance to sell some stock in order to
raise working capital will use a very different sort of language than the
manager of a fast food restaurant directing a rebellious teenage employee to
clean the bathrooms.
- Controlling: Managers control their company’s
resources in order to ensure goals are being met. This is another area in which
everything will depend on the situation. The manager of a car dealership may
control employees by setting quotas. For example, an underperforming employee
may be warned “If you don’t sell three more cars by the end of the week, you’ll
be looking for a job”. A manager may
have to address an employee that’s being distracted by personal issues. Example
“Get off the phone, and pay more attention to your work”
- Communication: A manager must communicate
constantly, both internally to employees and to external stakeholders. The most
successful and effective managers are able to communicate very effectively.
Given the various functional areas
of management, and the wide spectrum of organizations and circumstances, it is
clear that different managers will be focused on certain of the Five Functions.
From the examples above, the CEO of a large company will be focused almost exclusively
on Planning. Organizing, and Communicating, with little time to Direct or
Control employees and assets. A department manager at the local department store
will be focused on Directing and Controlling, with little opportunity for
anything else.
Taking into account all the
information discussed above, it becomes apparent that an individual manager
will adjust their management style depending on the situation. Generally
speaking, there is no one with an absolute personality of evil Boss or saintly Leader;
everyone has some mixture of both personality traits and everything will depend
on a given situation. It should be emphasized that the best leadership style is
the one that is appropriate to the situation and will motivate employee to
reach their fullest potential.
